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Return Policy
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YOUnique SCRUBS
are fully guaranteed.
We will accept our items for refund if they are returned to us in an
unworn, unwashed and unaltered state within 21 days of our shipping
date. Since all of our items are produced to our customers' exact
specifications and are all custom-made individually, all returns for
which a refund is requested will be assessed a 40% restocking fee, and
no exchanges are possible. Of course, any returns for flaws in materials
or manufacture will be cheerfully refunded at full cost, repaired and
returned at no cost, or replaced, at our discretion. |
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There are a few exceptions to the above return policy
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Orders with 12
pieces or more are not subject to
refund and will be accepted for replacement due to error in
manufacture or flaw in materials only. Returns of any part of
orders of 12 pieces or more will not be accepted due to size
errors or a change of mind over fabrics ordered, so please be
certain of sizes ordered. A fabric swatch may be requested prior
to order when it is anticipated that 12 or more pieces will be
ordered.
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Holiday scrubs
will not be accepted for refund or replacement for any reason
less than 7 days prior to the holiday nor after the holiday.
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For health reasons our YOUnique SCRUBS
Surgical Caps and Bouffant Surgical Caps
will not be accepted for exchange
or refund due to the sanitary nature of these products.
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Items which have been
altered by the customer or by
YOUnique SCRUBS
at the customer's request, will not
be accepted for return or refund.
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Items which have included
special requests
at the time of order, beyond the options available on our order
page, will not be accepted for return or refund.
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Items
returned to us for a refund, without prior permission, after 21 days of shipment
to the customer, or which have been
laundered,
may be donated to a local charity with no refund issued to the
customer.
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We will not accept
"return to sender" returns and shipping and handling is non
refundable.
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We will give you
return instructions by email. Please plan to include your
packing list ( which includes your name, address and order
number) with the return. Shipping & handling charges or rush
fees are not refunded.
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YOUnique SCRUBS
4600 Chippewa
Suite N
St. Louis, MO. 63116
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Submit Return Authorization
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